Buyer & Seller Protection

We are fully aware that some online payment transactions encounter difficulties. With ShopCrow protection, you can be compensated for some of these difficulties encountered. You can always trust ShopCrow to secure your transactions too.

Buyers

ShopCrow Buyer Protection may compensate you fully if an eligible item that you paid for via our platform doesn’t arrive, or doesn’t match the seller’s description. This protection can cover your eligible online purchases. Conditions apply.

What is covered? 
Intangible items like services, knowledge, consultations, anything you buy in person, or items that violate ShopCrow policies. We also don’t cover any authenticity related issues. You must open a dispute within 2 days or you will not be covered.

General Guidelines 

  • Disputes can be opened for certain, tangible and physical goods only.
  • If you don't hear back from the seller or can't reach a resolution after 3 days, escalate your case by sending an email to [email protected]
  • The buyer can open a dispute within 3 days after delivery has been confirmed.
  • Full item cost has to be covered in one payment.
  • If the buyer and the seller are unable to reach a mutual agreement, the dispute can be escalated to a claim within 20 working days after opening the dispute.
  • Buyers cannot open multiple disputes for the same payment.
  • Once disputes are reviewed, you will be contacted by a member of the dispute resolution team Refunds If a tangible item doesn’t get delivered or doesn’t match the description and your payment is confirmed, we will refund the full payment of eligible payments.

Sellers

ShopCrow Protection can shield you from unauthorized payments and wrong claims by a buyer. Provided that you meet the eligibility requirements, you may be protected.
Terms and Conditions This protection covers tangible goods paid for with ShopCrow Escrow Payment in one transaction and if the goods was shipped to delivery address/information provided during the transaction.

The below documents are to be provided for investigation:

  • For tangible items, a Proof of Delivery for the goods that was delivered may be requested during a dispute.
  • For unauthorized payments.
    Our Seller Protection program does not cover:
  • Items that you deliver in person, including at a point of sale.
  • Personal payment transactions.
  • Intangible items
  • Counterfeit items
  • Prohibited/Illegal items
  • Buyers cannot open multiple disputes for the same payment.
  • Items that are shipped to the recipient address. -If delivery of an item is redirected from the recipient address to another address, you will not be eligible for ShopCrow Protection. We recommend that you use a Courier Partner that provides a valid proof of shipping and delivery. Support  We are available to resolve all payment issues on our platform. Please contact us with proper information at [email protected]